FAQs
Mail Order
Do you have a minimum order value?
Not for UK orders.
International orders must have a minimum order value of £100.
Is ordering secure?
Yes. All transactions are protected with high-grade 256-bit encryption.
How long will my order take?
Mail Order Services:
UK Standard 3-5 Working Day Service
UK Express 24 Hour Service
Express Courier - We can provide same day service for Postcodes within the M25
Europe
Worldwide
UK
Our UK courier is Parcel Force:
Deliveries for both Standard and Express Services are made between 9am to 5pm.
What are your postage costs for Mail Order Services?
Standard: £7.50/3-5 Working Days to most areas of the UK on all consignments up to £100 value (inc VAT). Our aim is to deliver within 48 Hours, however orders are subject to stock levels and this can impact our delivery date, this is why we advise a cautionary 3-5 Working Days.
We offer Free Delivery on orders above £100.
Express: 24 hour delivery is £12, no matter the amount of the order.
Orders must be placed by 2pm today for our next day delivery service. Otherwise an order will be processed the following working day.
What do Parcel Force require from me?
Parcel Force require a signature upon delivery. If no one's in to sign for it, then they'll leave a calling card, where you re-arrange another delivery date or pick up from your Post Office or Local Depot.
Express Courier: We also offer a same day service within the M25. Prices depend on your Postcode and size of Delivery. Please call us for prices.
Europe
Our European Courier is DHL
We have a minimum order of £100 for European deliveries.
We have excellent shipping rates to most European destinations, and the prices shown include weights up to 25kg.
Zone Tariff
Zone 1 = £15.00. Belgium, Luxembourg, France, Netherlands, Germany, Republic of Ireland
Zone 2 = £17.00. Austria, Denmark, Switzerland
Zone 3 = £19.00. Czech Republic, Italy, Slovakia, Spain
Zone 4 = £21.00. Croatia, Estonia, Finland, Hungary, Greece, Norway, Poland, Portugal, Sweden, Slovenia, Latvia, Lithuania, Iceland, Romania
Zone 5 = £24.00.Bulgaria, Tunisia, Turkey, Bosnia, Serbia
EU Deliveries can alter in price if our carrier specifies it as a remote area. All customers will be notified prior to dispatch when this circumstance occurs.
These prices are without VAT if applicable.
For any countries not listed within these zones you will need our Worldwide Service.
TNT: For extremely urgent deliveries where precise timing is required we can use an express courier service, and we normally offer TNT - the charges for this level of service are much higher and must be quoted on an individual basis.
Worldwide
Our Worldwide Courier is DHL
We have a minimum order of £100 Sterling
Shipping Prices are determined by Metric Volume and Weight of Order.
Deliveries outside Europe are handled by selected sub-contractors of DHL who have been found to offer the best combination of price and service.
Important
Customs & import taxes can vary from country to country. All charges are the responsibility of the customer/recipient. Please check with your national tax/customs legislation to understand what charges may be applied by your authorities.
Shipping timeframes vary worldwide, especially for remote areas, delivery may take up to 7 days for orders outside of the EU.
Can you ship chemicals outside UK?
We regret we are unable to send chemicals, both raw chemicals and manufactured chemical products to destinations outside the UK.
Our aim has and always will be to supply as wide a range of photo materials as possible to as many territories as possible. We are totally committed to safe and legal practices.
Due to numerous restrictions and regulations governing the international transport of chemical products, it has become impossible to ship small quantities of photographic chemicals legally. The specific requirements for the labelling and in all cases primary and secondary packaging must meet rigid specifications and this legislation now restricts this service.
Map
We are located a little south of Blackfriars Bridge and not very far from the South Bank Arts Complex and the Tate Modern.
Tube: take the Northern or Bakerloo line to Waterloo or Jubilie line to Southwark. On leaving Waterloo station follow the signs for the Old Vic Theatre, which is at the intersection of Waterloo Road and The Cut. To the left of the Theatre and next to the Theatre Box Office is Webber Street. Valentine Place is the 3rd street on the left along Webber Street just past a pub called The Stage Door.
By bus, the following bus routes pass close: 1, 4, 26, 45, 58, 63, 68, 76, 77, 100, 139, 168, 171, 172, 176, 188, 211, 243, 341, 381, 507, 521, RV1.
Rail: Approximately 5 minutes walk from Waterloo Main Line and Waterloo East railway stations, and 10 minutes walk from Elephant & Castle railway station.
Car: Best to approach from Blackfriars Road, travelling south from the river. Parking outside is on single yellow lines and there is usually space in the street.
If you have to travel far to reach us, please contact us to make sure we have what you need, and we will Reserve your items.
Contact Us
Call Us:
0207 620 0844 / Fax: 0207 620 0129
Email Us:
Shop With Us:
Silverprint Limited, 12 Valentine Place, London. SE1 8QH.
Opening hours are 9.30am to 5.30pm from Monday to Friday.
Customer Service:
If you've made a mistake on your order then please email us: sales@silverprint.co.uk. Contact us immediately and we'll fix any problems.
We do not charge any customer until the day we ship their order.